Sound problem using Chrome on GoogleTV
Po-Jen Cheng
回覆#: 11
加入於: 2012/7/9
回覆: 2012年7月21日 上午 10:02 引用
Hi, I watch 5ik.tv on GoogleTV using it's Chrome browse.  There hasn't been sound since last night, but video was streaming ok.  Everything was working prior to that.  I checked other sites and made sure it wasn't a hardware issue.  It seems like 5ik.tv is the only one with sound issue.  Are you aware of any technical problem there?
Amy Lam
狀態: 版主
回覆#: 383
加入於: 2011/5/2
回覆: 2012年7月21日 上午 11:58 引用
hi there,
Do you have any particular channel that is having the problem?  

Audio track could be stop streaming when network is unstable between service points on our end.  Unfortunately our system monitor doesn't have the capability to detect only audio and therefore we manually check three times in 24 time shift.

thanks for your patience,
Amy Lam
5ik.TV
Amy Lam
狀態: 版主
回覆#: 383
加入於: 2011/5/2
回覆: 2012年7月21日 上午 11:59 引用
Also, we do use Chrome browser on computer and is supported.  GoogleTV device is not yet in our supported list.

thanks,
Amy Lam
5ik.TV
Po-Jen Cheng
回覆#: 11
加入於: 2012/7/9
回覆: 2012年7月21日 下午 04:16 引用
None of the channels have sound.  I guess it's a GoogelTV thing, but everything was streaming fine yesterday until late evening.
Amy Lam
狀態: 版主
回覆#: 383
加入於: 2011/5/2
回覆: 2012年7月21日 下午 06:41 引用
May you let us know which model number that you are using?  We will try to support it as soon as possible.

thanks,
Amy Lam
5ik.TV
Po-Jen Cheng
回覆#: 11
加入於: 2012/7/9
回覆: 2012年7月21日 下午 08:04 引用
It's the Logitech Revue.  Thank you so much for being very responsive.

I also run it on my Roku 2 XS (at different times).   It often takes a while to load, but that may be my internet speed.

I hope you continue to prosper, not because I paid for a whole year :-), but you have a very promising product here.  I'm trying to get my mom to purchase the service too.
Amy Lam
狀態: 版主
回覆#: 383
加入於: 2011/5/2
回覆: 2012年7月21日 下午 09:40 引用
Thank you very much for the support and encouragement.

I've placed a work order to our network engineer to trace your account and hopefully we can find an optimized route for the streaming delivery for you.

thanks,
Amy Lam
5ik.TV 
Po-Jen Cheng
回覆#: 11
加入於: 2012/7/9
回覆: 2012年7月23日 下午 01:40 引用
Amy,

Sound is back on my GoogleTV.  Want to let you know so you don't waste any resources.  Thank you!

Sarah
Amy Lam
狀態: 版主
回覆#: 383
加入於: 2011/5/2
回覆: 2012年7月24日 上午 05:29 引用
Dear Sarah,
Thank you for your feedback and sharing.  Please continue to provide insight if you would.

Amy Lam
5ik.TV