The quality of the sound is subpar... I hook it up to home theater and it sound like it coming out from cheap speaker. It also feel like it is mono. This makes the singing show unwatchable. Improving the sound won't take much of the bandwidth. Can you guys improve the sound? Thanks.

hi there, 
We heard you.  I will let our tech team know.  If everything ok, we will make adjustment in next coming maintenance, which take place at next Monday, PST 2AM.

Please note that it also vary from signal to signal. For example, the China signals general do not have very good quality...

In any case, please let us know your feedback - we will do everything we can to make it better~~

thanks for your support
Amy Lam

hi Sean,
The maintenance and the audio update is completed.  You should notice the difference.
Please let us know your feedback/comment.

thanks,
Amy

May I know which channel has been updated? What's the bitrate u are using? I also notice some of the channels is down last night. I am not sure u have fixed it.

Sean lo:

May I know which channel has been updated? What's the bitrate u are using? I also notice some of the channels is down last night. I am not sure u have fixed it.

hi Sean,
All channels are updated.  Currently each channel has 3 adaptive profiles:

video/audio: 1.5M/128kbps, 1M/64kbps, 800/64kbps, and 436/64kbps

According to the user's bandwidth at the time, user will receive one of the profile to ensure smoothness of watching experience. 

We have 24/7 auto monitor - if there's down time, we would have notice it.  Yesterday we did have signal weak for 東森 due to raining, this is something we can't fix...

thanks for your support. Please let us know your comment/suggestion~~

Amy