Dear Matthew,
Thank you very much your support and patience. We appreciate that you care about our service and we will implement the idea of revealing network status on our site. We also support the idea that the more information, the more it will clarify issues.
We're constantly improve our service. We will trace the network to find out a better media delivery route for you in the effect of eliminate the trouble you mention. In the mid-time, we like to think you for your patience and support.
Amy Lam
5ik.tv