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Roku 2 XS can't open 5ik.tv channel
Jeffrey Sung
回覆#: 21
加入於: 2011/6/30
回覆: 2012年2月28日 下午 07:55 引用
Hi,

I just purchase 1 year member and tried to see 5ik.tv on Roku.
It's used to work (free trial). But now I can't open it anymore.

Please help!!

Thanks,
Jeffrey Sung
Jeffrey Sung
回覆#: 21
加入於: 2011/6/30
回覆: 2012年2月28日 下午 08:03 引用
By the way, I did remove the channel and add it back again, still no luck.

1. 5ik.tv on browser works fine. (In the same network)
2. Click "5ik.tv" from Roku home screen no response.
3. Click "5ik.tv" from "Channel Store" and select "Open Channel", screen will become black but nothing else even wait for 10 mins.

Thanks,
Jeffrey Sung
5ik.TV Support
狀態: 版主
回覆#: 378
加入於: 2011/5/2
回覆: 2012年2月29日 上午 01:53 引用
Dear Jeffrey,
I have issued an work order to our engineer for a check up.  I will also credit your lost time as the issue resolved.

thanks for your support and patience,
Amy Lam
5ik.tv
Jeffrey Sung
回覆#: 21
加入於: 2011/6/30
回覆: 2012年2月29日 上午 08:03 引用
Thanks.
I check it again this morning.
It still remains the same.....
Hope it will be fixed soon~~

Jeffrey Sung
5ik.TV Support
狀態: 版主
回覆#: 378
加入於: 2011/5/2
回覆: 2012年2月29日 上午 08:06 引用
Dear Jeffery,
We are checking our service site at Dallas and it's related networking, which has no such problem until yesterday. Please allow us a couple hours to fix/restore the Dallas service.

We will also credit your the total lost time as the problem resolved.

thanks for your patience and understanding,
Amy Lam
5ik.TV Support
狀態: 版主
回覆#: 378
加入於: 2011/5/2
回覆: 2012年2月29日 下午 01:07 引用
Dear Jeffery,
We have completed service site for your area.  Please let us know if the problem still occur.

thanks,
Amy Lam
5ik.tv
Jeffrey Sung
回覆#: 21
加入於: 2011/6/30
回覆: 2012年2月29日 下午 02:48 引用
I just tried. It still remains the same.
Can't open the channel at all...

And I also check using the web browser. It works fine.

I tried to remove the channel and reinstall it. But it didn't show the "Activation Code" screen, too....
5ik.TV Support
狀態: 版主
回覆#: 378
加入於: 2011/5/2
回覆: 2012年2月29日 下午 03:07 引用
Dear Jeffrey,
I have checked your account and the Roku registration.  Your account doesn't appeal to have Roku registered.

Could you let us know your Roku serial number for us to locate it?

thanks,
Amy Lam
5ik.tv

Jeffrey Sung
回覆#: 21
加入於: 2011/6/30
回覆: 2012年2月29日 下午 03:11 引用
Hi Amy,

Just sent you a private msg about my Roku's serial number.
Hope I can use it soon. :)

Thanks,
Jeffrey Sung
5ik.TV Support
狀態: 版主
回覆#: 378
加入於: 2011/5/2
回覆: 2012年2月29日 下午 03:17 引用
Dear Jeffrey,
We are able to locate the Roku, which is under another account that is expired.  We have updated the linking to your up-to-date account and you should able to use it now.

Please press home button on the Roku remote to have the change effective.

thanks,
Amy Lam
5ik.tv
Jeffrey Sung
回覆#: 21
加入於: 2011/6/30
回覆: 2012年2月29日 下午 03:19 引用
It works now!!!
Thanks~~~
5ik.TV Support
狀態: 版主
回覆#: 378
加入於: 2011/5/2
回覆: 2012年2月29日 下午 03:21 引用
Good to hear, enjoy!