Amy,
Could you check my account profile? When I watch the channels on my TV, it runs smoothly. But when I watch it on my iPad, the screen freezes... I have logged in and out a few times but the issue persists, thanks!

Andy

Dear Andy,
Can you try the actions below and see if the problem still occurs:

1. Exit out other viewing session (and other big bandwidth eater problem such as BT download or so)
2. On iPad, double-click the button, running program will be listed.  Exit out all running programs to make sure iPad has enough resource.

From there can you start a new viewing session and see how it goes?

thanks,
Amy Lam
5ik.TV