How to change 5ik.tv account?
回覆#: 2
加入於: 2015/6/20
回覆: 2015年6月28日 下午 08:37 引用
Hi, I've used one email account to try out the demo.  But I used another email to subscribe.  Now, the demo has expired and I can't change to subscribed account.  Please help.   I tried removing channel and add it back, but account still stays the same.
Amy Lam
狀態: 版主
回覆#: 383
加入於: 2011/5/2
回覆: 2015年6月29日 下午 12:30 引用
Hi there,
You can log out the demo account and log in using the desired account.

thanks,
Amy Lam
5ik.TV
回覆#: 2
加入於: 2015/6/20
回覆: 2015年6月29日 下午 05:37 引用
I'm referring to Roku's 5iktv channel being permanently logged in as demo account.  I'm not able to log out of my demo 5iktv channel account on Roku.
Amy Lam
狀態: 版主
回覆#: 383
加入於: 2011/5/2
回覆: 2015年6月29日 下午 09:19 引用
Hi,
Please let us know both of your account via support@5ik.tv.  From there we can help switching the Roku linking.

thanks,
Amy Lam
5ik.TV
回覆#: 2
加入於: 2015/8/9
回覆: 2015年9月22日 下午 10:50 引用
Has this problem been resolved? I have the same concern. I can't log out my Roku 5ik.tv but I want to purchase subscription by using another email.
Amy Lam
狀態: 版主
回覆#: 383
加入於: 2011/5/2
回覆: 2015年9月22日 下午 11:56 引用
Hi,
Please let us know both of your account via support@5ik.tv.  From there we can help switching the Roku linking.

thanks,
Amy Lam
回覆#: 2
加入於: 2015/10/22
回覆: 2015年10月23日 下午 06:41 引用
I have a free subscription and there is no way to cancel it.  The support page says it's easy to cancel anytime, but in fact there is NO way to cancel, on my account page.  And the support phone number in San Francisco is just an answering machine, and they don't call back.  I don't want to be automatically billed because I couldn't cancel my subscription in time.  
I have also emailed 5ik.tv 3 times and haven't received an answer.
Amy Lam
狀態: 版主
回覆#: 383
加入於: 2011/5/2
回覆: 2015年10月24日 上午 12:35 引用
Hi Mike,
There's no need to cancel unless you have paid subscription.   As you register an account, we provide free try out for you to ensure the service.  

If our service is not for you, you can simply let the free try out slides.  Or you can become a subscriber so that the TV service will last and remind operation.

試用的目的是確保您的網路速度及設備可以順利接收服務,您可使用任何電腦,iPhone,iPad,Android手機,平板,或Roku機上盒來接收。您可以隨時在網站的右上方,點選『我的帳號』來查閱帳號狀態及使用期限.

Hopefully it clear out the question. If not, please let us know.
thanks,
Amy Lam

回覆#: 2
加入於: 2015/8/9
回覆: 2015年10月24日 上午 09:21 引用
Amy's answer is exactly the problem I am facing. I love your service, to be honest, but I would never use my regular email address for any trail subscription. Your design doesn't allow me to change my account even once. In the meantime, I won't consider to start my monthly subscription until I am sure the new account can used on my Roku TV.
Amy Lam
狀態: 版主
回覆#: 383
加入於: 2011/5/2
回覆: 2015年10月24日 上午 09:45 引用
Advise is token.

We hate spam -- as result we don't or help spamming.

At the same time, we find that we spend too much time dealing with hacking/fake account.  So please bear with us if design is not as smooth as it should be.

thanks,
Amy Lam
5ik.TV
回覆#: 2
加入於: 2015/10/22
回覆: 2015年10月24日 下午 12:36 引用
Thanks, Amy,
The support page implies that the service will automatically begin to be charged after the free subscription ends, and I really didn't want to go through that since I don't read or speak Chinese and therefore don't need the service.